Privacy Policy

Information We Collect

We collect information you provide directly to us when you create an account, build memorials, or contact us for support:

• Account information (name, email address, password)
• Memorial content (photos, stories, dates, and biographical information)
• Payment information (processed securely via Stripe)
• Communications with our support team

We also automatically collect device information, IP address, browser type, and usage data to improve our service.

How We Use Your Information

• Provide, maintain, and improve our memorial services
• Process payments and fulfill orders (including QR plaque shipping)
• Send important updates about your account and memorials
• Respond to your questions and support requests
• Protect against fraud and unauthorized access
• Comply with legal obligations

Data Storage & Security

Your family memories deserve the highest level of protection. We implement industry-standard security measures:

• All data is encrypted in transit (TLS/SSL) and at rest
• Photos and files are stored securely in the cloud with regular backups
• Access to your data is strictly controlled and monitored
• Payment information is handled by Stripe and never stored on our servers

Sharing & Disclosure

We do not sell your personal information. We only share data in these limited circumstances:

• With family members you explicitly invite to collaborate
• With service providers who help us operate (hosting, payments, shipping)
• When required by law or to protect our legal rights
• In connection with a business transfer (with prior notice)

Memorial Privacy

Your memorials are private by default. Only you and family members you invite can view and edit them. Public memorial pages are accessible via their unique URL or QR code, which you control. You can change privacy settings at any time.

Cookies

We use essential cookies to keep you logged in and remember your preferences. We may also use analytics cookies to understand how our service is used. You can manage cookie preferences in your browser settings.

Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Delete your account and all associated data
• Object to certain uses of your data
• Export your memorials and photos

To exercise these rights, visit your Account settings or contact us at privacy@prisimink.com.

Data Retention

We retain your data for as long as your account is active. This is a one-time purchase service, so your memorials are preserved indefinitely. If you delete your account, we will remove your personal data within 30 days, though some information may be retained for legal or backup purposes.

Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at privacy@prisimink.com